User Guide

Sales price

The sales price will be the displayed amount (display price/tax included).

Timing and method of payment

In addition to the product price, the only fees required are product shipping fees and bank transfer fees (if payment is by bank transfer).

■Bank transfer

If you pay by bank transfer, please make the payment within 7 days, including the day we send you the "Order Completed" email. Please note that your order will be cancelled if you do not make the payment within 7 days.

■ Credit card

We accept various credit cards.
*Please note that overseas issued cards may not be accepted and that credit card payments are only accepted in full.

■ International shipping

We are unable to provide this service. Thank you for your understanding.
Sorry, we are not available for overseas shipping.

Out of stock

・In online sales, due to the congestion of the shopping cart, there are rare cases where the product is out of stock but can still be purchased by the customer. In such cases, we will contact you, so please understand.

・Since the products in our store are also sold online, the store sales take priority, and even if the payment is completed in the store, the product may be out of stock. In that case, we will contact you and refund your money, suggest an alternative product, or cancel the order.

Special Terms and Conditions for Returns

If the product you receive is defective or different from what you ordered, we will promptly replace it (or refund you in some cases) at our expense.
Please contact us by email within 7 days of receiving the product.
For inquiries, please contact: info@itoshiro.org
Please note that we will not be able to accept requests for returns or exchanges after 7 days have passed. Also, we may not be able to accept returns depending on the contents of your order and the status of the product.

■ Examples of cases where returns cannot be accepted

・If the product has been used ・If it is a reserved product, a made-to-order product, or a custom-made product ・If the product has been damaged by the customer ・If the product has become dirty, scratched, or smelly while in the customer's possession ・If the product is returned to us in a significantly different condition from when it was delivered Delivery time of the service or product

■ About orders

If you do not receive an order confirmation email, please double-check that your address is correct, that your email address has not been set to reject emails, and that your email has not been treated as spam. If you still do not receive the email for any other reason, please contact our shop. Also, if you do not receive an order confirmation email within 24 hours, your order may not have been completed. In that case, please contact our shop.

■About delivery time

If the product is in stock, it will be shipped within 7 business days (on Mondays and Thursdays every week). For pre-orders, orders, and custom-made products, we will contact you separately.

others

Seller: Itoshiro Clothing Store Location: 65-18 Itoshiro, Shirotori-cho, Gujo-shi, Gifu Prefecture
Sales Manager: Kaori Hirano Online store and product inquiries:
info@itoshiro.org
Phone number: 0575-86-3808
(Reception hours: 10:00-16:00, excluding weekends and holidays)

Company name and contact details

Company name: Itoshiro Clothing Store Co., Ltd. Contact person: Kaori Hirano Address: 65-18 Itoshiro, Shirotori-cho, Gujo-shi, Gifu Prefecture, 5015231
TEL: 0575-86-3360
Website: itoshiro.org
Email: info@itoshiro.org