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Alterations, repairs and pocket addition services

Please be sure to check before making a request.

  • Please make sure there is nothing in your pockets etc.
  • We will only repair the requested part. If we are unable to provide the same fabric as the product, we will use a similar fabric to repair it.

How to request repairs

Please contact us by email using the following format to request a repair.

  • Name
  • Address
  • Phone number
  • email address
  • Name of the item you are requesting
  • Part to be repaired
  • Photos of the repairs (if possible)

deadline

  • Hemming: Within 1 month
  • Hole repair: 1 month or more (delivery time varies depending on repair method and number of holes)

Fee

  • Hole repair: 1,000 yen (1 spot)
  • Pocket patch 1000 yen (1 location)
  • Other repairs will be quoted

postage

 This charge is borne by the customer.
Shipping: Prepaid / Return shipping fee from our store (varies depending on size)
*There are exceptions for repairs due to product defects, etc.

Shipping address

〒501-5231
 Gifu Prefecture, Gujo City, Shiratori Town, Itoshiro 65-18
Ishitoshiro Clothing Store
TEL: 0575-86-3808

Payment Method

When you return the repaired product, we will enclose an invoice.
 Once you have confirmed the product, please make the payment within two weeks.