Alterations, repairs and pocket addition services

Please be sure to check before making a request.

• Please make sure there is nothing in your pockets etc.
• We will only repair the requested part. If we are unable to provide the same fabric as the product, we will use a similar fabric to repair it.
  
  

How to request repairs

Please contact us by email using the following format to request a repair.

• Name
• Address
• Phone number
• email address
• Name of the item you are requesting
• Part to be repaired
• Photos of the repairs (if possible)
  
  

deadline

• Hemming: Within 1 month
• Hole repair: 1 month or more (delivery time varies depending on repair method and number of holes)
  
  

Fee

• Hole repair: 1,000 yen (1 spot)
• Pocket patch 1000 yen (1 location)
• Other repairs will be quoted

postage

This charge is borne by the customer.
Shipping: Prepaid / Return shipping fee from our store (varies depending on size)
*There are exceptions for repairs due to product defects, etc.

Shipping address

〒501-5231
Gifu Prefecture, Gujo City, Shiratori Town, Itoshiro 65-18
Ishitoshiro Clothing Store
TEL: 0575-86-3808

Payment Method

When you return the repaired product, we will enclose an invoice.
Once you have confirmed the product, please make the payment within two weeks.